Your service, billing and packages
What is not included, and how we quote project work
Your monthly package covers the day-to-day: the help desk, monitoring, patching, security essentials, vendor liaison, and whatever else your tier includes. Some things sit outside it. This article says which, and how we price them, so there are no ...
Adding or removing users, and how your bill changes
People join and people leave. Both are routine for us, and both change your monthly bill because packages are priced per user per month. Here is how to tell us and what to expect. Adding a new starter Email admin@yougrowit.com.au as soon as you know ...
How pay-as-you-go support works
Not every business wants a monthly package, and we do not think you should be penalised for that. Pay-as-you-go is a proper standing offer: published rates, no contract, no minimum spend, and the same engineers who look after our package clients. The ...
Who counts as a user
Our packages are priced per user per month, so the definition of a user decides your bill. It is deliberately simple, and it is worth reading once so nobody is surprised by an invoice. The short version A user is a person with a mailbox or a login ...
What is included in each support package
We have three support packages. They are priced per user per month, they run month to month, and the difference between them is how much is looked after for you rather than how quickly we answer the phone when something breaks. What all three ...