We have three support packages. They are priced per user per month, they run month to month, and the difference between them is how much is looked after for you rather than how quickly we answer the phone when something breaks.

What all three packages include

Every package, including the entry one, comes with:

• Help desk support for your people, by portal, email or phone during business hours.
• Monitoring of your systems, so we see problems such as a failing disk or a service that has stopped before they take a morning off you.
• Patching - keeping Windows and common software up to date, which is the single most boring and most effective thing anyone does for your security.
• Security essentials - the baseline protections every business should have running.
• Vendor liaison - we deal with your internet provider, your software vendors and your suppliers so your staff are not stuck on hold explaining a technical problem.

The three packages

Essentials - $60.50 per user per month including GST ($55 ex GST)

Minimum $330 per month including GST ($300 ex GST). Response target: 4 business hours to a qualified engineer.

Everything in the shared list above. Backup for Microsoft 365 is available as an add-on rather than included, and device management is not part of this tier.

Managed - $104.50 per user per month including GST ($95 ex GST)

Minimum $550 per month including GST ($500 ex GST). Response target: 2 business hours.

Everything in Essentials, plus:

• Backup included - your Microsoft 365 data is backed up as part of the package, not as an extra.
• Device management - your computers are configured, tracked and kept consistent from one place, which is what makes a new starter a short job rather than a day.
• Faster response target.

This is the package most of our clients are on. It is the point where the work shifts from fixing what breaks to keeping things from breaking.

Complete - $159.50 per user per month including GST ($145 ex GST)

Minimum $825 per month including GST ($750 ex GST). Response target: 1 business hour.

Everything in Managed, plus:

• User training included - on Managed this is an add-on; on Complete it is part of what you pay for.
• The fastest response target we offer.

Add-ons

Things such as Microsoft 365 backup on Essentials, user training on Managed, and after-hours cover on any package are quoted in writing before they start. We do not publish those prices because they depend on the size and shape of your business, and a number that turns out not to apply to you is worse than no number.

The commercial terms

• Month to month. No lock-in contract.
• No exit fee. If you leave, you leave.
• No onboarding fee to get started.
• Prices shown include GST, with the ex-GST figure in brackets.
• The monthly minimum applies even if your user count is below it - see Who counts as a user.

We have no interest in keeping a client who wants to go. A contract that holds you in place is a sign the service is not doing it on its own.

Talk to us

If you are not sure which package fits, tell us how many people you have, what software the business runs on, and what has been frustrating you. Email admin@yougrowit.com.au and we will come back with a straight recommendation, including telling you if a smaller package is the right one.

Support hours are Monday to Friday, 8:30am to 5:30pm Melbourne time, excluding Victorian public holidays.