Websites, domains and email delivery
Changing website or email provider without losing your email
Moving your website or your email to a new provider is routine work and usually goes without incident. When it does go wrong, it almost always goes wrong the same way, and it is worth knowing what that way is before you sign anything. The mistake ...
SPF, DKIM and DMARC in plain English
If your emails are landing in customers' junk folders, or bouncing back with a message about authentication, someone has probably mentioned SPF, DKIM and DMARC. Here is what they actually are, without the jargon. All three are small settings ...
Domain names: renewals, and why it matters who controls yours
Your domain name — the yourbusiness.com.au part of your website and every staff email address — is one of the most valuable things your business owns, and one of the least understood. It is worth ten minutes to get right, because the failure modes ...
The security certificate on your website has expired
A customer rings to say your website is showing a red warning, or you open it yourself and get a full-page message saying "Your connection is not private", "Not secure", or "This site's security certificate is not trusted". Usually this means the ...
Your website is offline: how to tell what is wrong
You type in your web address and nothing loads, or you get an error page. Before anyone panics, the first job is to find out whether the site is genuinely down for everybody or whether it is only down for you. Those are completely different problems ...