Servers, NAS and backups
A mapped network drive keeps disconnecting
You click the shared drive, the one that might be S: or Z: or P:, and Windows tells you the network path cannot be found. Or the drive shows a small red cross beside it and nothing opens. This happens with every brand of storage, whether your files ...
Connecting to your Synology NAS from outside the office
Your NAS is the storage box in the office that holds your shared files. Most of the time it only answers to computers sitting on the office network, which is exactly what you want. QuickConnect is Synology's way of letting you reach those same files ...
A drive or a server has failed: what happens now
A drive has failed, or a server will not start. This is one of the few genuinely bad days in small business IT, and it is worth knowing in advance how it is handled, because knowing the shape of it makes the day much less frightening. First, the calm ...
Testing a restore before you need it
Every business we look after has a backup. Far fewer have ever seen one come back. That gap is worth closing, because the two are not the same thing. An untested backup is a hope, not a plan A backup job that reports success every night is ...
What we back up, how often, and how a restore works
Most people only think about backups on the day they need one. This article explains, in plain terms, what a backup actually is, what it is not, and what you can reasonably expect when you ask us to get something back. A sync is not a backup This is ...
Storage is nearly full: what to do and what not to delete
A warning appears saying the shared drive or the NAS is nearly full, or people start getting errors when they try to save. This is one of the most common tickets we see, and it is not a sign anyone has done anything wrong. Business data grows, and ...
The shared drive has disappeared
You open File Explorer and the drive you use every day is gone, or it is still listed with a red cross next to it and will not open. Almost always this means your computer has lost its connection to the server holding those files. The files ...