Phones and voice
Moving your business number, or adding a new one
Moving an existing phone number to a new provider is called porting. Adding a brand new number is much simpler. Both are worth planning a few weeks ahead, because porting in particular runs on someone else's timetable, not yours. What porting ...
Voicemail, diversions and after-hours call handling
Calls arrive when your office is closed: after five, on weekends, over the Christmas shutdown. Your phone system can handle those calls in several different ways, and choosing deliberately beats letting them ring out. Here are the practical options ...
Poor call quality: crackling, dropouts and echo
Bad call audio comes in a few recognisable flavours, and each points somewhere different. Crackling and robotic voices usually mean the call is losing small pieces of audio on the way. Dropouts mean it is losing larger pieces, or losing the ...
Your desk phone or phone app will not register
A phone that will not register is a phone that cannot check in with the phone service, so it cannot make or take calls. On a desk phone you usually see "unregistered", "no service", "registration failed" or a blank line where your number should be. ...