Passwords, sign-in and MFA
Why we ask you to use a password manager
We ask every client to put their business passwords into a password manager. It is not about making life harder, and it is not because anyone thinks your passwords are bad. It is because of one specific problem that affects almost every small ...
Your account is locked, or you keep being asked to sign in
Two problems that look different but usually share a cause: your account keeps locking, or Outlook and Teams keep asking you to sign in over and over. Nine times out of ten there is a device somewhere still offering an old password - a phone, a ...
New phone, and your authentication codes are gone
The new phone is set up, everything else came across, and now Microsoft is asking for a code that only exists on the old phone. This one catches everyone. The Authenticator app often does not survive a phone-to-phone transfer, and even when the app ...
Setting up multi-factor authentication
Multi-factor authentication, or MFA, means a second check besides your password. It matters because passwords leak. If someone gets yours - from a phishing email, or from a breach at some unrelated website where you used the same one - MFA is the ...
Resetting your Microsoft 365 password
You cannot get into your email, or the password you have used for a year has stopped being accepted. In most cases you can reset it yourself in about two minutes, as long as you have set up a way for Microsoft to check it is really you. Try this ...