Internet, Wi-Fi and remote access
The VPN will not connect
A VPN is a private tunnel from your computer to the office network. When it will not connect, the cause is usually one of four things: your own internet, a password or second-step login that has changed, the VPN app itself needing a restart, or ...
Remote access is slow
"Remote access is slow" covers two different complaints, and they have different causes. One is that the connection itself is slow, so everything from web pages to email crawls. The other is that the remote session feels laggy: the mouse lurches, ...
Working from home: what you need and how to set it up
Working from home well is not complicated, but a few small decisions make the difference between a productive day and a frustrating one. Here is what actually matters, in rough order of how much it affects your day. What you actually need A decent ...
Wi-Fi keeps dropping out
Wi-Fi that drops out is usually one of two very different problems. Either your device has a weak signal where you are sitting, or the Wi-Fi network itself is dropping and taking everyone with it. The fixes are not the same, so it is worth spending a ...
The internet is down: how to work out what is wrong
When nothing loads, the useful question is not "is the internet broken" but "how much of it is broken". The answer is nearly always one of three things: one computer, the whole office, or the internet connection itself. Telling those apart takes ...