Files, SharePoint and OneDrive
Moving or renaming files without breaking everyone else's links
You want to tidy up. Rename a folder, move a few files somewhere sensible, and suddenly three people report that a link they use every day no longer works. It is worth knowing which links survive a move and which do not, because the answer is not ...
Giving someone access to a folder, and sharing outside the business safely
Someone needs to get at a folder, or a client needs a file that is too big to email. Sharing in Microsoft 365 is easy, which is the problem - the quickest option is usually the least safe one. Here is the short version of how to do it properly ...
Files will not open offline: understanding Files On-Demand
You are on a plane, in a car park or on a site with no signal, you open the folder, all your files are listed - and none of them will open. Nothing is broken. What you are looking at is a list of files that live in the cloud, not on your laptop. ...
Going back to an earlier version of a document
Someone has saved over three hours of your work, or a spreadsheet that was fine on Tuesday is now a mess of broken formulas. Almost nobody knows this, and it saves a lot of afternoons: Microsoft 365 quietly keeps earlier versions of every file in ...
A file says it is locked or in use by another person
You go to open a spreadsheet and Excel tells you it is locked for editing by someone else, or that you can only open it read-only. There are three usual causes: someone genuinely has it open, someone left it open on a computer that has since gone to ...
A folder has gone missing: how to find it and get it back
A folder that was there yesterday is not there today, and someone is already saying the word deleted. Before anyone panics: nine times out of ten it has not been deleted at all. It has been dragged into a neighbouring folder by accident. One slightly ...
OneDrive or SharePoint has stopped syncing
You save a file and the little cloud icon never settles, or a colleague says they cannot see the document you finished an hour ago. Sync problems are the single most common thing our clients ask us about, and most of them come down to one stuck file, ...