Knowledge Base
Getting help from YouGrowIT
How to log a ticket, our support hours, and what happens after you contact us.
Email and Microsoft 365
Outlook, Teams, licences, shared mailboxes, calendars and everyday Microsoft 365 problems.
Files, SharePoint and OneDrive
Syncing, missing folders, locked files, permissions and shared drives.
Passwords, sign-in and MFA
Resetting passwords, multi-factor authentication, new phones and account lockouts.
Security and scams
Phishing, invoice fraud, suspected hacks, security alerts and what to do first.
Computers, printers and devices
Slow or frozen machines, screens, cameras, printers and scanners, and buying new gear.
Internet, Wi-Fi and remote access
Outages, slow connections, Wi-Fi, VPNs and working from home.
Phones and voice
Desk phones, mobile apps, voicemail, call diversion and number changes.
Servers, NAS and backups
Shared drives, storage filling up, virtual servers, backups and restores.
Websites, domains and email delivery
Domain names, DNS, SSL certificates, websites going offline and email that will not deliver.
New starters and people leaving
Onboarding a new employee, setting up their gear, and closing an account safely when someone leaves.
Your service, billing and packages
What is included in your package, how pay-as-you-go works, invoices and adding users.
Compliance, tenders and questionnaires
Security questionnaires, tender requirements, insurer questions and evidence you can hand over.
Recent Articles
No sound from speakers, headphones or a headset
No sound at all, or sound from the wrong thing. This is one of the most common calls we get, and it is almost never a broken speaker. Nine times out of ten the audio is playing perfectly well, just somewhere you are not listening. Work through the ...
You cannot open a saved .msg email file
Someone sends you an email with an attachment that ends in .msg, or you go back to one you filed away on the shared drive, and it will not open. Sometimes nothing happens at all. Sometimes Windows asks which program to use. Sometimes you get an error ...
A mapped network drive keeps disconnecting
You click the shared drive, the one that might be S: or Z: or P:, and Windows tells you the network path cannot be found. Or the drive shows a small red cross beside it and nothing opens. This happens with every brand of storage, whether your files ...
Connecting to your Synology NAS from outside the office
Your NAS is the storage box in the office that holds your shared files. Most of the time it only answers to computers sitting on the office network, which is exactly what you want. QuickConnect is Synology's way of letting you reach those same files ...
Changing website or email provider without losing your email
Moving your website or your email to a new provider is routine work and usually goes without incident. When it does go wrong, it almost always goes wrong the same way, and it is worth knowing what that way is before you sign anything. The mistake ...
Popular Articles
Using the client portal: sign in, track tickets, reopen a closed one
The client portal at portal.yougrowit.com.au is where your tickets live. You can lodge one, see what is happening with it, add information, and reopen something we closed too soon. Email works too, but the portal shows you the whole history in one ...
How we connect to your computer remotely, and how to know it is really us
Most problems are quicker to fix if we can see your screen. Rather than talking you through fifteen clicks over the phone, an engineer connects to your computer, works on it while you watch, and disconnects when it is done. This article covers how ...
What is included in each support package
We have three support packages. They are priced per user per month, they run month to month, and the difference between them is how much is looked after for you rather than how quickly we answer the phone when something breaks. What all three ...
Why we ask you to use a password manager
We ask every client to put their business passwords into a password manager. It is not about making life harder, and it is not because anyone thinks your passwords are bad. It is because of one specific problem that affects almost every small ...
The shared drive has disappeared
You open File Explorer and the drive you use every day is gone, or it is still listed with a red cross next to it and will not open. Almost always this means your computer has lost its connection to the server holding those files. The files ...